request RMA (Return Merchandise Authorization) number
instructions
All returns require a RMA number that can be applied for via this form. Returns without a valid RMA number will not be accepted or refunded. Within 30 days, all unopened, unused and verifiably good-as-new merchandise with original packaging can be returned for a store credit. Credits will be issued after receipt and inspection of the returned item. The buyer is responsible for return shipping costs.
Within 30 days, defective merchandise can be returned for a full refund or store credit, chosen at our discretion. The buyer is responsible for the cost of return shipping, although we may offer to cover this cost in some cases (typically ground shipping only).
Merchandise damaged by the customer cannot be returned and will not be refunded. Many of the items we sell are easily damaged by static electricity, excessive heat (from soldering incorrectly, for example), or improper use. Unfortunately, it is difficult if not impossible to determine whether some merchandise is delivered defective or damaged by the customer. We will attempt to give customers the benefit of the doubt, but will maintain records to prevent abuse. In some cases, refund approval will depend on inspection after the item is returned. See our full shipping and return policy.
After submitting this form, we will contact you via email with instructions for returning the item, a request for more information, or an explanation for why we will not accept the return. In all cases, the use of adequate packaging, insurance, and a trackable shipping method are the responsibility of the buyer.
All fields marked with a * are required.